Unresponsive Support

dealing with

UNRESPONSIVE SUPPORT

Support Tickets Disappearing into a Black Hole?

We deliver fast, trackable responses - with SLAs that actually mean something.

Does your Managed Service Provider operate a Service Desk? Do all Support Tickets you raise get dealt with in-line with your SLA requirements?

What we can do

At Vertice, we operate a Service Desk that has full details of your Oracle estate and infrastructure, meaning you can log any issues quickly and easily. Our Service Desk also adheres to the exact SLA and response times for each customer. Customers can login and see the status of all their Support Tickets as well as the history for all previous Support Tickets.

If your Managed Service Provider does not include this as their default service, then it’s time to compare!